Digital Agenda: lower roaming prices as of 1st July

On 30 June 2010 the Commission published a report (see IP/10/851) indicating that, while such price cuts have temporarily reduced roaming prices during the regulated period, the current rules did not solve the underlying problem of lack of competition in roaming services and prices remained stubbornly close to the retail caps.

This creates the need for a new regulatory intervention with a view to meeting, in a durable way, the target set in the Digital Agenda for Europe (see IP/10/581, MEMO/10/199 and MEMO/10/200) that the difference between roaming and national telecoms tariffs should approach zero by 2015. Such a target will be met if competition in mobile markets gives consumers a rapid and easy choice of roaming service at, or close to, a relevant competitive domestic price level. For this purpose, the Commission will be presenting very shortly a proposal for a long-term solution to the structural problems in the markets for voice, text and data roaming.

Neelie Kroes, European Commission Vice President for the Digital Agenda said: “These new price caps will temporarily reduce retail prices for making and receiving voice calls when in another EU country during the coming year. But we have to tackle roaming problems at the root with a long lasting structural approach. The Commission will therefore be coming forward very shortly with comprehensive new proposals for long-term solutions to address the underlying problem of lack of competition in roaming markets."

Cheaper voice calls

The maximum retail prices (excl. VAT) for roaming calls will be reduced during the period 1 July 2011 to 30 June 2012. They will fall from the current 39 cents to 35 cents per minute for calls made and from 15 cents to 11 cents per minute for calls received. For non-eurozone countries, the amount will be calculated based on the exchange rate published in the EU's Official Journal as of 1 June 2011.

Member States' national telecoms regulators must ensure that mobile phone operators comply with the new rules on data roaming and the lower prices of voice calls. Consumers can contact the national regulator in the Member State where their mobile operator is based if they have any problems or questions about the new limits.

Data roaming

From 1st July 2011 the cap for data roaming wholesale prices (the price which operators charge each other) will fall to 50 cents per MegaByte (down from 80 cents per MB). The current Regulation does not establish a retail price cap for data services.

Consumers and business travellers will continue to be protected from unexpected "bill shocks" for downloading data over mobile networks as monthly bills for data downloading are limited to €50 unless the customer explicitly agrees otherwise.

Background

The EU's Council of Ministers and the European Parliament, acting on a proposal from the European Commission, first introduced caps on roaming prices in 2007 (IP/07/870), ensuring that mobile phone subscribers pay similar roaming tariffs across the EU. In July 2009, they adopted revised rules that cut roaming prices further in instalments so that by July 2011 the maximum roaming charges would be 35 cents per minute for calls made and 11 cents for calls received while abroad (see IP/09/1064 and MEMO/09/309). The 2009 roaming rules will apply until the end of June 2012.

For more information please visit the European Commission's roaming website:

http://ec.europa.eu/information_society/activities/roaming/index_en.htmTable

Digital Agenda website: http://ec.europa.eu/digital-agenda

Neelie Kroes' website: http://ec.europa.eu/commission_2010-2014/kroes/

Follow Neelie Kroes on Twitter: http://twitter.com/neeliekroeseu

ANNEX

New retail caps excluding VAT -1 July 2011 to 30 June 2012

Roamed voice calls

Roamed voice mail messages

Roaming wholesale data price cap